Turning first-timers into regulars with built-in loyalty points

Every small shop knows the maths: a regular who comes twice a week is worth more than ten one-off tourists. The hard part is the mechanism — paper stamp cards get lost, and standalone loyalty apps ask diners to install yet another thing.

Points at settle, automatically

CharterPass POS has loyalty built into the till. When staff settle a bill, the system can credit CharterPass points to the member automatically — based on the amount spent, at a rate you control per shop.

No stamps, no separate scanner, no end-of-day reconciliation. If the bill is paid, the points are in.

One membership across shops

Points live in the diner's CharterPass account — the same membership platform used by other Hong Kong merchants. That means your customers do not need to sign up for your app; they use a membership they may already have, and your shop becomes one more place it pays to return to.

What you control

• Earn rate — how many points per dollar, set per shop
• Whether loyalty is on at all — some shops run without it
• Redemption — rewards are managed on the CharterPass side, so you decide what a return visit earns

Why it beats stamp cards

1. Nothing for the diner to carry or lose.
2. Nothing for staff to remember during rush hour — it happens at settle.
3. You see it in your numbers: repeat visits show up in your analytics, not in a shoebox of half-filled cards.

Create your shop and switch on loyalty from the admin panel whenever you are ready.