CharterPass POS
交貨政策Delivery Policy
最後更新 Last updated: 2026-08-04
本政策說明透過 CharterPass POS 二維碼落單頁面落單的訂單，會以甚麼方式、於甚麼時間及地點交付。貨品由你光顧的店舖（下稱「店舖」）製作及交付，CharterPass POS 為店舖提供落單、收銀及網上付款系統。
1. 交貨方式
堂食：確認落單後，店員會直接將食品飲品送到你掃碼的檯號。
外賣自取：訂單備妥後，請到店舖櫃檯出示訂單號碼取餐。
外送平台（如 Keeta、foodpanda）：由該平台的騎手送遞，送遞安排、時間、範圍及費用以該平台的條款為準。
本店不設郵寄或速遞送遞；食品飲品不會以郵遞方式寄出。
2. 交貨時間
堂食：一般於落單後 5 至 20 分鐘內上枱，視乎貨品及店舖繁忙情況。
外賣自取：一般於落單後 10 至 30 分鐘備妥；如你在落單時選擇了取餐時間，我們會盡量按該時間備妥。
外送平台訂單：送遞時間由平台及騎手決定。
以上為一般情況下的估計時間，並非保證。繁忙時段、天氣或不可預見情況可能令時間延長。
3. 服務地區
堂食及外賣自取只限於店舖所在地點（香港特別行政區）。外送平台訂單只限該平台所覆蓋的送遞範圍。我們不提供跨境或海外送遞。
4. 交貨費用
堂食及外賣自取不設交貨費。部分店舖或會按其收費表就堂食收取服務費，有關費用會於落單頁面及賬單上顯示。外送平台的送遞費及平台費由該平台向你收取。
5. 取餐及確認收貨
取餐時請核對訂單號碼及貨品。請於取餐後 30 分鐘內或離開店舖前檢查訂單，如有漏單或錯誤請即時通知店員，以便即時處理。
6. 未能取餐
如外賣自取訂單於預定取餐時間後 15 分鐘仍未有人取餐，店舖會嘗試以你落單時提供的電話聯絡你。基於食品安全理由，備妥超過 2 小時仍未取餐的訂單將被棄置，並不獲退款。
7. 延誤、售罄或未能供應
如貨品因售罄或其他原因未能供應，店員會通知你並提供替代選擇或退款（見退貨退款政策）。如遇嚴重延誤，我們會盡快通知你。
8. 落單資料準確性
外賣自取訂單請填寫正確的稱呼及電話號碼。如因資料錯誤而未能聯絡你或未能交貨，店舖不會就此作出退款。
9. 查詢
如對訂單的交付有任何疑問，請即時向店員查詢，或電郵 support@charterpass.app。
This policy explains how, when and where orders placed through a CharterPass POS QR ordering page are delivered to you. The order is prepared and handed over by the shop you are ordering from (the “Shop”). CharterPass POS provides the ordering, point-of-sale and online payment system used by the Shop.
1. How your order is delivered
Dine-in: once your order is confirmed, our staff bring the food and drinks to the table whose QR code you scanned.
Takeaway pickup: when your order is ready, show your order number at the Shop's counter to collect it.
Third-party delivery platforms (such as Keeta or foodpanda): the order is delivered by that platform's rider, and that platform's terms govern the delivery arrangements, timing, coverage and fees.
We do not ship orders by post or courier. Food and drinks are never mailed.
2. Delivery times
Dine-in: usually served 5–20 minutes after ordering, depending on the items and how busy the Shop is.
Takeaway pickup: usually ready 10–30 minutes after ordering. If you chose a pickup time when ordering, we aim to have it ready then.
Platform delivery orders: delivery time is determined by the platform and its rider.
These are estimates for normal conditions, not guarantees. Peak hours, weather and unforeseen circumstances may take longer.
3. Service area
Dine-in and takeaway pickup are available only at the Shop's premises in the Hong Kong Special Administrative Region. Platform delivery is limited to the area that platform covers. We do not deliver cross-border or overseas.
4. Delivery charges
There is no delivery charge for dine-in or takeaway pickup. Some Shops apply a service charge to dine-in orders under their own price list; any such charge is shown on the ordering page and on your bill. Delivery and platform fees for third-party delivery orders are charged to you by that platform.
5. Collection and checking your order
Please check your order number and items when you collect. Check your order within 30 minutes of receiving it, or before you leave the Shop, and tell our staff immediately if anything is missing or wrong so we can put it right on the spot.
6. Uncollected orders
If a takeaway order is not collected within 15 minutes of the agreed pickup time, the Shop will try to reach you on the phone number you gave when ordering. For food-safety reasons, an order left uncollected for more than 2 hours after it was ready will be discarded and is not refundable.
7. Delays, sold-out and unavailable items
If an item cannot be supplied because it has sold out or for any other reason, our staff will tell you and offer an alternative or a refund (see the Refund & Returns Policy). If there is a significant delay, we will let you know as soon as we can.
8. Accuracy of your order details
For takeaway orders, please enter a correct name and phone number. The Shop is not responsible for refunding an order it could not hand over because the contact details given were wrong.
9. Enquiries
If you have any question about the delivery of your order, please ask our staff at once, or email support@charterpass.app.